We offer standard shipping within the United States. Shipping times and costs may vary based on your location and the size of your order. For more information, please refer to our Shipping Policy page.
We offer a hassle-free return policy within 30 days of purchase. Due to the nature of our rental program and curated style bundles, we are unable to offer returns or exchanges on those orders. If you have any questions before purchasing, feel free to reach out — we’re always happy to help!
Do you offer international shipping?
At this time, we only offer shipping within the United States. We apologize for any inconvenience.
What payment methods do you accept?
We accept major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment via PayPal.
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or through the carrier’s website.
If your order has not yet shipped, you can cancel it by contacting our customer service team. If your order has already shipped, you may need to return the items according to our Returns Policy.
How do I contact customer service if I have a question or concern?
You can contact our customer service team by phone, email, or through our socials. Our team is available to assist you with any questions or concerns you may have.
Renting from Rentro is simple:
- Choose your pieces from our curated vintage collection.
- Rent them for the month and wear them as much as you want.
- Return the items at the end of the rental period using the provided return instructions.
If you fall in love with something, you can purchase it at a discounted price during your rental period.
Can I buy items instead of renting?
Yes! You have four options when shopping Rentro:
- Rent 6 items for the month
- Buy items outright at full price
- Rent first, then purchase items a discounted rate
- Purchase a style bundle that is yours to keep!
Renting gives you the chance to test a piece before committing to it.
What happens if I want to keep something?
If you love an item during your rental period, you can purchase it at a discounted price with your subscription.
Simply select the buy option before your rental period ends and the piece becomes yours. We will provide you with a new shipping label!
What happens if I don’t return a rental item?
All rental items must be returned at the end of the rental period.
If an item is not returned within 5 days of your return date, you will automatically be charged the purchase price of the item.
How long is the rental period?
The rental period covers one full month from the date your order has been placed.
At the end of your rental period:
- Pack your items securely.
- Follow the provided return instructions included in your bundle. Use the label that is provided in the zipper pocket of your Rentro box.
- Send the items back by the return date.
Once received, the items are inspected, cleaned and prepared for the next Rentro member.
How does sizing work with vintage clothing?
Vintage sizing can vary widely from modern sizing.
Because of this:
- The size listed on the garment may not match modern sizes
- We list the size based on how the piece fits according to our modern sizing guide
What condition are the items in?
All Rentro pieces are authentic vintage and carefully curated.
Because vintage items have lived a life before reaching you, minor signs of wear may be present, which we believe adds to their charm and history.
Any significant flaws will always be disclosed.
Are the items cleaned between rentals?
Yes. Every item is professionally cleaned and inspected between rentals to ensure it arrives fresh and ready to wear.
Vintage sizing can vary, but we do our best to guide you using our modern size chart and measurements.
If you want extra help, our stylists are always happy to help guide sizing before you rent.
We currently ship within the United States and are expanding to additional regions soon.
Renting vintage allows you to:
- Wear one-of-a-kind pieces
- Reduce textile waste
- Refresh your wardrobe constantly
- Experiment with fashion without long-term commitment
It’s fashion that’s fun, circular, and sustainable
How often is inventory updated?
New vintage pieces are added daily, so there’s always something new to discover.
Because each piece is vintage, most items are one-of-a-kind and may only be available once.
Yes! We offer digital gift cards that can be used toward rentals, purchases, or style bundles—perfect for vintage lovers.
How can I ask a stylist to chose for me?
To have a stylist chose your pieces for you, you must go under your dashboard, click orders, and there is an option to have the stylist pick!
What if I don’t choose my items for the month?
If you do not select your own items for the month, you have the option to have the stylist pick for you, or no items will be sent to you.